It’s our mission to be the best, and to be the best we understand that we have to serve you, our customers, as efficiently and as successfully as possible. We always strive to achieve excellency throughout the entire, end-to-end process from your initial correspondence right through to after-sales support.
We achieve and maintain our excellent levels of customer service and will always
Excel in all we do: surveying, pricing, service and value
Establish and maintain partnerships with all our customers in order to understand, agree, and meet any requirements as necessary
Provide all services in a manner that our customers will easily consider to be value for money
Create a working environment that recognises and appropriately rewards the commitment shown by our employees towards customer satisfaction
Recognise our responsibility as being part of the social, industrial and commercial life of our community, both locally and nationally
Continue to keep up to date with the latest technologies and techniques pertinent to what we do, and to be forward-looking and innovative
The values of Contemporary Structures, home improvement services in Kent
The values we always adhere to are centred around our customers, and we recognise our customers’ requirements for:
Reliability
Value for money
Accessibility
Courtesy
Integrity
Security
Prompt and timely responses
Our values also extend to our fellow employees, and we recognise their needs for:
Respect
A commitment towards training and development
Involvement
Recognition and reward, when and where appropriate
The way we approach work, and the way our business affects our customers both internally and externally
The role of Contemporary Structures in the community, both locally and nationally
We also measure our success on the feedback we receive from you, our customers, and we are both proud and delighted to say that over the time we have been in business, the feedback we have received has been almost wholly positive. We are also proud to say that a great deal of new work we are engaged to perform comes from the personal recommendation of previous, happy customers.
If you are thinking of having work performed on your home, or you would like to know more about any of the services we provide, then please feel free to contact us. You can call us at any time on , or alternatively you can contact us via email at . We will be happy to arrange a free consultation so you can explain to us exactly what it is you are hoping to achieve. Don’t forget that following your consultation you are under no obligation to us, and that any quotations we provide are free.
